Refund policy

RETURNS POLICY  

We have a 14-day return policy, allowing the customer 14 days from date of delivery to submit a return application for either an exchange or store credit. Once the application has been submitted the customer has 7 days to return the item/s.   

In order to receive the exchange/ credit we require: 

  • Proof of purchase 

  • Tags attached & item/s in original packaging  

  • No signs of wear, damage or alterations to the original form 

 

Exchanges  

  • Select the alternate item/s from our online inventory during the return application.  

  • Once the item/s have been received at our facility and return accepted, we will ship out the new item/s. 

  • If the new item is of higher value the customer will be required to cover the difference. 

  • For items of lower value, a store credit will be provide for the difference to the customers email address. 

  • We endeavour to ensure the requested exchange item/s are in stock, however cannot guarantee. If the requested exchange item/s are not available at the time of return, the customer will be provided with a store credit. 

Store Credit 

  • Once the item/s have been received at our facility a credit will be issued to the customer ‘s email address to be used across the website for a future purchase. If the purchase is lesser value than the store credit, the difference in value will remain as a credit until used in full. 

Refunds  

  • Refunds are at our discretion and will only be issued on faulty or defected Items. Please contact our customer service team immediately with proof of damage.   

  • Faulty item/s must be returned within 7 days from date of delivery. 

  • We will provide the customer with a replacement or full refund, per the customers requests.  

  • If a refund is requested, it will be processed back to the original payment method used. 

  • Please allow up to 14 days for refunds to be processed upon the receipt of the goods.  

Ineligible Items 

  • We do not accept returns on any orders that have been made using Gift Cards 

  • Sale or Clearance Items 

  • Used/ worn item/s 

Return Shipping 

Customers are responsible for covering the costs of return shipping. Level Up Gym Apparel takes no responsibility of the return of the item and recommend the use of tracked shipping to ensure its safe return.  

When returning the item/s please make sure they are packaged adequately to ensure no damage during transit back to our facility.   

For any further questions on our returns policy please contact our Customer Service Team at: support@levelupgymapparel.com.au

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Unfortunately we do not offer refunds.